Shipping & Returns
Delivery within London will be by hand where possible, elsewhere via courier. Packing will consist of recycled boxes and padding, in all areas we strive to be as environmentally friendly as possible.
Shipping costs are subject to weight and size:
UK: 2-3 working days
extra small - £5
small - £8
medium - £10
large - £15
EUROPE: 3-5 working days
extra small - £10
small - £15
medium - £20
large - £25
For shipping outside of the UK and Europe please contact email@example.com
Items shipped outside of the UK are subject to tax and import duties payable on delivery. The Light Clinic is not responsible for paying these fees.
All items are antique and show signs of aging in varying degrees which is an integral part of the brand’s DNA. No items are damaged unless specified. We offer an exchange or full refund* on all orders returned back to us within 14 days of receipt. Returns after this date will only be accepted at our discretion. All items that are returned or exchanged must be undamaged in their original condition, including any packaging. If any item is damaged or altered this may not be accepted and may be sent back to you.
To start a return, please contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We recommend that you use an insured courier service with signature on delivery. The Light Clinic cannot take responsibility for any products lost or damaged in transit back to us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*Please Note: Refunds exclude all shipping costs.